Try turning the handle up instead of down.
Sentry safe door handle stuck.
This is especially likely if the handle will turn slightly but then becomes stuck.
This will help loosen the bolt work.
If you can enter your combination but the handle for the safe won t turn it may be because the bolts are out of alignment or jammed up.
If you bought the safe in august it should still be under warranty.
When i put the pass code on my sentry safe the handle will remain locked and i have to hit it with a hammer to get it to disengage.
While turning the handle pull outwards on the handle and use your free hand to push inwards on the door.
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Be sure that you do not kick the keypad or the handle.
Next pull the handle in the opposite direction than you normally do and enter the code.
Hi have you tried to push in the on the door then while holding press on the door turn then handle to allow the locks to release.
To open the safe lay it on its back enter the combination then hit the door with a dead blow hammer while trying to turn the.
This will release some of the extra pressure on the bolt and should help the handle move more freely.
Try looking for a small plastic button on the hinge side of the door push it in after the combo it is a deadlock type of feature.
Some papers had jammed the door bolts and they wouldn t release.
Turn your back to the safe and kick the door hard a few times.
If nothing else works you can call sentry customer service to report this problem.
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